Job Announcement: Workforce Navigator

The Greater New Orleans Foundation seeks a Workforce Navigator to assist in the start-up and implementation of its New Orleans Workforce Innovations program, based on the nationally recognized Sustainable Workforce Model (see  The Sustainable Workforce Model minimizes work disruptions, decreases absenteeism, improves workers’ financial stability, and ultimately increases employee retention and engagement by offering personalized, immediate, one-on-one assistance when workers need it most.  The Greater New Orleans Foundation recently launched The Model, which is made available to employers in the New Orleans area in a fee-for-service arrangement.  The Model’s services become part of an employer’s benefits package.

The Workforce Navigator provides direct services and financial coaching to employees of employer member companies, facilitating access to community resources, government programs, and underutilized employer benefits. The Workforce Navigator works alongside the Program Director to partner with employer members to engage their frontline employees and craft supplemental programming that drives results. This position will report directly to the Program Director under the direction of the Vice President for Programs. The Greater New Orleans Foundation’s New Orleans Workforce Innovations program is a member of WorkLab Innovations, a national learning community. The Foundation seeks a Workforce Navigator with a demonstrated interest in contributing to a collaborative, data-driven community that leverages learning and best practices from colleagues across the country to maximize impact.

Essential Functions:

  • Assist in the introduction of Workforce Navigator services to both employers and employees by helping to create and deliver engaging content that encourages participation in the program;
  • Participate in business meetings and functions and assist with the development of outreach and marketing strategy;
  • Develop a deep understanding of employer members’ human resources policies and workforce concerns;
  • Connect employees with individualized services and community resources to overcome work and life issues that interfere with holding and keeping jobs;
  • Work to expand the network and variety of resources available to employees;
  • Support employees to address both workplace and non-work issues. Develop competency in career and financial coaching techniques;
  • Provide timely, consistent and clear communication using the modality most appropriate to the situation and individual employee’s needs (e.g., phone, email, text, and in-person appointments);
  • Consistently collect and accurately enter data on service delivery;
  • Contribute to development and administration of surveys for program monitoring and evaluation purposes;
  • Collect qualitative data and employee stories to provide context and deepen understanding;
  • Utilize data to continually improve services and programming;
  • Contribute to the growth of the program by working collaboratively with the Program Director and a diverse set of internal and external partners and stakeholders.

Education and Experience:

  • Bachelor’s degree plus work experience in direct services (e.g., case management, career counseling, financial coaching, etc.) and experience using strengths-based approaches;
  • Masters in Social Work a plus;
  • Understanding of financial asset-building programs;
  • Familiarity with government assistance programs and regulations;
  • Strong body of knowledge around housing, transportation, food assistance, childcare, health/mental health, career and financial coaching resources;
  • Knowledge and familiarity with local nonprofits and community resources;
  • Proficiency in MS Office applications and basic databases;
  • Experience capturing data in case management databases; attention to detail, consistency and accuracy in data entry;
  • Comfortable reading data charts, tables, and identifying trends.


  • Self-motivation and discipline to regularly set and exceed work goals;
  • Demonstrated ability to effectively manage time and resources to bring daily tasks and projects to completion;
  • Excellent organizational and interpersonal skills;
  • Exceptional communications skills including the ability to clearly express information and ideas through a variety of modalities, helping individuals understand and retain key messages;
  • Demonstrated ability to prioritize tasks and daily workload accordingly;
  • Participative work style; ability to receive feedback, contribute ideas, and motivate others;
  • Mature interpersonal style, ability to work well with a diverse range of people;
  • Flexibility and adaptability to respond quickly to unanticipated challenges and opportunities;
  • Ability to cultivate and build lasting relationships with employers and employees to understand circumstances, problems, expectations and needs;
  • Ability to learn and utilize new technology quickly;
  • Willingness and ability to accommodate a flexible schedule with occasional night and weekend hours;
  • Valid driver’s license; reliable transportation to accommodate meetings outside the office on a daily basis.

Interested applicants should email the following documents to

  1. a cover letter;
  2. a resume;
  3. three (3) references

or mail to:

Ms. Sandra Lilly, Office Manager
Greater New Orleans Foundation
919 St. Charles Avenue
New Orleans, LA 70130